Frequently Asked Questions
Everything you need to know about your Rockport experience.
How do I determine my correct shoe size?
We recommend referring to our comprehensive Size Guide available on each product page. If you are between sizes, we generally suggest sizing up for the most comfortable fit.
What is your return policy for online orders?
We offer a 30-day return window for all unworn merchandise in its original packaging. Please use our online portal to generate a prepaid return shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. We also offer expedited shipping options at checkout if you need your footwear sooner.
Are Rockport shoes waterproof?
While many of our styles feature Hydro-Shield® waterproof technology, please check the specific product descriptions to confirm if a particular model is rated as waterproof or water-resistant.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Klarna.
Can I track my shipment once it has been sent?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.